Tuesday, 5 June 2007
Getting Extra from Halifax
Stephanie McLaughlin from Aberdeen was waiting for her monthly bank statement to arrive from the Halifax and sure enough, arrive it did, along with another 75,000 bank statements for other customers which were delivered to her in error! Stephanie complained to HBOS and was told they are currently investigating the error to find out why it happened. HBOS apologised in a statement: "We are treating this matter very seriously and are investigating in full and we will take steps to ensure there is no security issue for customers as a result of this matter". A member of staff from HBOS who wished to remain anonymous, said: "I can't really see what the problem is here, our slogan is we'll always give you Extra!"